Frequently Asked Questions
Everything you need to know about your Keyway experience.
What kind of warranty comes with my Keyway electronics?
All Keyway devices come with a standard 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use conditions.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund or store credit.
Are Keyway products compatible with other smart home ecosystems?
Yes, our electronics are designed with universal connectivity in mind and are fully compatible with major platforms including Amazon Alexa, Google Home, and Apple HomeKit.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our logistics portal to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for higher-priced items.